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Ticker:ININ
Company Name: Interactive Intelligence, Inc.

Business Overview from 10-K filing for Interactive Intelligence, Inc.:

We are a leading provider of software applications for contact centers and are leveraging that leadership position to provide mission-critical voice over Internet Protocol (VoIP) applications to enterprises. We sell into four distinct markets, all of whose needs are increasing for VoIP-based systems: † Contact Centers † Enterprise IP Telephony † Unified Communications, and † Self-service Automation. Our principal competitors are hardware vendors who offer proprietary approaches using a combination of phone systems, call distributors, voice mail systems, and interactive voice response (IVR) systems equipment. We offer a software solution based on the Microsoft Windows operating system that resides on a customer’s network and uses an open communications protocol called Session Initiation Protocol (SIP) for VoIP networking. This open approach typically results in lower overall costs for phone devices, system maintenance and customer networking.     

View the full ININ chart at Wikinvest

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