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Ticker:KEYN
Company Name: Keynote Systems, Inc.

Business Overview from 10-K filing for Keynote Systems, Inc.:

Keynote Systems, Inc. (“Keynote” or “we”) offers technology-based services that enable corporate enterprises to improve their online business performance and communications technologies. Formerly, we had internally categorized and analyzed our offerings as performance measurement services and performance management solutions. In order to view the progress of our business consistent with how we manage it internally, we now categorize our offerings as: customer experience management (“CEM”) and service level management (“SLM”). The SLM category comprises all our offerings formerly categorized as performance measurement services and all performance management solutions except WebEffective. The CEM category consists of the WebEffective platform whether sold on a technology license basis, or as part of a competitive intelligence study or custom engagement. Both these categories of services help our customers reduce costs, improve customer satisfaction and increase profitability.  g   

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